CUSTOMER SUPPORT

  • Quick Response

    Quick Response

    If the equipment breaks down in the warranty period, we will respond to the user's service request within 8 hours after receiving the fault report. The general problems will be solved within 48 hours, and the major problems or other problems that cannot be solved quickly will be solved within two weeks or we propose a clear solution in this period.
  • On-site Service

    On-site Service

    We offer an all-round training service. Engineers conduct on-site training after the installation. Online training can also be carried out according to the situation. The training includes the technical principle, operation, data processing and the basic maintenance of the equipment, etc., aiming to get users familiar with the technical working principle of each component of the equipment and be able to operate the system without help.
  • Quality Assurance

    Quality Assurance

    The products we offer are brand new and unused. We guarantee that the product can operate properly if it is installed and is operated correctly. During the product warranty period, if the product breaks down, we are responsible for repair or replace it. Or we will compensate for the damage as you required.
  • Maintenance Service

    Maintenance Service

    We offer a free warranty at least one year for non-consumable product. During this period, we will be responsible for any technical failure free of charge. After the warranty period, we continue to provide technical support and charge a discounted repair fee.

NEWS INFORMATION

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COOPERATIVE PARTNER

  • enelettrorava
  • entystar
  • enkurdex
  • en尼康
  • enkeysight
  • en金姆健康
  • enowon
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